Frequently Asked Questions
The biggest difference between RMR and the competition is ease of use. When you put on an event, the last thing you want to worry about is taking a lot of time creating your registration page. We've made it drop dead simple to get up in running. We pride ourselves in giving you the tools you need to put on an amazing race. Create your free account today and see for yourself!
No. You can stop using our system at any time.
It's simple. For every successful registration using Register My Race, there's a small one-time service fee of 2.7% plus $0.70. This is one of the lowest fees in the industry. In fact, if you find any lower competitor fee, even if it's a custom quote, we will beat it by 5% guaranteed.
At Register My Race you have the ability to offer both credit cards (Visa, Mastercard, Discover, American Express) and Paypal, for a low, fixed rate of only 2.9% + $0.30 per transaction. Having the ability to collect both credit card and Paypal payments has been proven to increase your overall registration rate. The merchant service fee, along with your RMR service fee, is automatically deducted from each registration.
Getting access to your money is vital to putting on a great race, which is why we provide free, automatic daily deposits directly to both your bank and Paypal accounts every weekday! These automatic deposits give you the ability to access your money as quickly as possible, so you can put it to good use right away.
Like all good students, we've already done our homework, and Register My Race offers one of the lowest rates available. But, if you do happen to find a lower price from another race registration provider, even if it is a custom quote, we will beat it by 5% guaranteed.
We offer it for two important reasons...
Yes. You have full control of what fees the registrant pays. You can absorb the fees as an event or you can choose what ever fee price you would like the registrant to pay. This gives you the opportunity to make even more money if you choose. You set the fee.
Bill is putting on a half marathon in his home town for $50 per registrant. He uses Register My Race to process his transactions and help manage his event. His total Register My Race service fee + Stripe merchant fee is $3.80 per registrant. Bill decides to pass this fee on to the buyer, so each participant will pay $53.80 to run the race. Bill makes $50 per person.
No. You can choose what type of payment method you will allow your registrants to use. You can allow Credit Card only or Paypal Only. You can disable pay by check option, it's really up to you of what payment methods you want to offer your registrants.
Click Here to see a screenshot of Step 2 where you can enable and disable payment methods - http://www.screencast.com/t/GkZM7EtIL
Note: To use Paypal as a method of payment to offer your registrants you must have a active Paypal account.
We do not currently offer refunds through the RMR system. You can however give a refund to your registrants if you would like, you will just have to take care of it on your end by sending a check or Paypal transfer to the registrant.
Yes. All subscriptions and payments are processed through 100% secure 256 Bit SSL checkout page. We also scan our website for vulnerabilities using Trust Guard PCI Security Scanning.
First we suggest you take a further look at our FAQ Here or you can email us directly at firstname.lastname@example.org or call us at (866) 364-3887 and we’ll be happy to help.